Terms and conditions

The terms and conditions listed below applies to all purchases of products in the online shop at www.uglyduckli.com belonging to Ugly Duckli ApS, Yrsavej 6, DK-2000 Frederiksberg, Denmark. Business Registration Number: 32335209 (hereinafter Ugly Duckli). These Terms and Conditions and any purchase agreement entered into on the site are subject to Danish law.

By placing an order, the customer accepts these Terms and Conditions, which will at all times be accessible in the Ugly Duckli online shop. Please read them thoroughly. We hope you will enjoy using our online shop.

Prices and payment

All prices are listed in DKK and include Danish VAT, currently 25%, applicable to all purchases made on this site. We reserve the right to change our prices with immediate effect and without prior notice. The price applicable to your purchase is that which is listed on the website for the product in question at the time of the order.

Free shipping for orders above a certain order size may be offered in connection with campaigns. Shipping charges will be listed on the checkout pages and in the order confirmation that you will receive via e-mail.

Ugly Duckli accepts payment with credit cards. When you place an order, the payment total will be reserved on your account, but the money will not be deducted from your account until we ship your order.


Ugly Duckli will ship the goods via Danish Postal. Delivery will be made to the delivery address provided by the customer. 

You can expect to receive your order within 4-6 business days. As Ugly Duckli cannot guarantee local delivery conditions, Ugly Duckli cannot provide a guaranteed delivery time at the customer/recipient address. 

Right of withdrawel

You have the right to cancel your purchase within 30 days without explanation. The right of withdrawel lapses 30 days after receipt of the goods. 

To use your right of withdrawal, you must inform us unambigously that you with to withdraw, e.g. by letter or e-mail. You cannot simply choose not to receive/sign for the package upon delivery.  

If you wish to cancel a purchase, you must return the product to us. It is important that you do not break any seal/label on the product. If the seal/label is broken, you cannot use your right of withdrawal. 

You must return the product(s) without undue delay and no later than 14 days from the date on which you informed us of your wish to withdraw. Product returns must be sent to the following address: Ugly Duckli ApS, Yrsavej 6, DK-2000 Frederiksberg, Denmark. You will have to pay the return shipping costs yourself.

When you cancel a purchase, we will refund your payment no later than 14 days after we have received your notification that you wish to withdraw. We can, however, withhold the refund until we have received the return product. Refunds are transferred to the payment card with which the purchase was made.


For claims regarding defects or deliveries that have not arrived, please contact: Ugly Duckli ApS, Yrsavej 6, DK-2000 Frederiksberg, Denmark, e-mail: hello@uglyduckli.com, telephone +45 61 42 61 56.

Information about complaints

A complaint concerning a product or service purchase from Ugly Duckli may be submitted to the Danish Consumer Complaints Board, Nævnenes Hus, Toldboden 2, DK-8800 Viborg. You can submit your complaint to the Consumer Complains Board via https://kpo.naevneneshus.dk/, where you can also read more about minimum amounts, fees, process, etc.

The European Commission’s online complaints portal can also be used to submit a complaint. This is particularly relevant if you are a consumer resident in another EU member state than Denmark. Complaints can be filed at: http://ec.europa.eu/consumers/odr/. On filing a complaint, you must state our e-mail address: hello@uglyduckli.com.

Protection of personal data

Ugly Duckli is subject to rules regarding the processing of personal data. Ugly Duckli collects data about you in different ways in connection with you use of www.uglyduckli.com. You can read more about our processing of personal data in our privacy policy


We use cookies on our website. A cookie is a small text file which is stored in your web browser and which registers you as a unique user. Read more about our use of cookies in our cookie policy

Change to the terms and conditions

The rapid development of the internet can make changes to our Terms and Conditions necessary. Thus, Ugly Duckli reserves the right to update and revise the Terms and Conditions. When we make such revisions, we will also change the date at the bottom of this document. Significant changes will be made public on www.uglyduckli.com. 

Ugly Duckli payment information

Danske Bank:
Account: 3409 12872267
IBAN: DK4930000012872267

Mobilepay: 239090
(currently only for use at physical markets and from Danish accounts) 

How are we doing – leave a review 🙂
We truly appreciate to hear back from you with all feedback.
If you have ideas for things we can improve please email us directly at hello@uglyduckli.com.
Google Business Profile reviews
On our company Facebook page
Our Trustpilot page

Contact information

We will gladly answer any questions you may have to these Terms and Conditions or other aspects of our service. Please contact our Customer Service by e-mail at hello@uglyduckli.com.


Version 1.2, June 10th 2022